Announcements
2012 LCCIL HOLIDAY CALENDAR
LCCIL will be closed on the following dates:
- January 1; New Years Day
- Monday, January 16; Martin Luther King Day
- Monday February 20 ; Presidents Day
- Monday, May 28 : Memorial Day
- Wednesday, July 4 : Independence Day
- Monday, September 3 : Labor Day
- Thursday & Friday, November 22 & 23: Thanksgiving Day and day after
- Monday, December 24 through Tuesday, January 1, 2013: Holiday Break
Reopening January 2, 2013
LCCIL wishes you all happy holidays!
CALL CENTER HOURS FOR SOME PACE PARATRANSIT CUSTOMERS TO CHANGE
ALL CENTER HOURS FOR SOME PACE PARATRANSIT CUSTOMERS TO CHANGE
FOR IMMEDIATE RELEASE
December 20, 20114:00:00 PM
Media Release Office: (847) 228-4295
Contact: Patrick Wilmot (847) 228-4295
New hours for trip reservations effective January 1, 2012
ARLINGTON HEIGHTS, IL Pace Suburban Bus reminds customers that the hours in which to place trip reservations for ADA Paratransit service for registered people with disabilities will change for most customers beginning January 1, 2012. The new hours for service within Chicago will be 6 am 6 pm every day of the week. Suburban riders can book trips between 6 am and 6 pm Monday-Friday, and between 8 am and 5 pm on Saturday and Sunday. The change means that Chicago call centers will close one hour earlier in the evening, and standardizes the hours for suburban call centers, which currently vary somewhat by region.
Seeking to reduce costs and improve manual oversight of trip dispatching, the RTA required that Pace reduce telephone reservation hours to regular business hours. During public hearings in October, many paratransit customers commented that the change would be burdensome, especially for those that work or attend school during business hours. Pace relayed the feedback to RTA, and the compromise was made to reduce call center hours by only one in the evening to mitigate the impact on customers, yet allow additional time to review the next days travel manifests to ensure peak routing efficiency.
"We're pleased that a solution was reached that works for our customers, but also achieves the goal of increasing travel planning oversight, which will improve efficiency and customer satisfaction," said Richard Kwasneski, Chairman of the Pace Board of Directors.
There are no changes to fares or the phone numbers that passengers call to reserve trips. Reservation hours will not change for suburban non-ADA Dial-a-Ride service, nor the Ride DuPage and Ride in Kane programs.
Source:
http://www.pacebus.com/sub/news_events/press_release_detail.asp?ReleaseID=591
HEADS UP (BRAIN INJURY) SUPPORT GROUP
The support group meets the fourth Tuesday of every month - except December
Time: 7:00 p.m. - 8:30 p.m.
2012 Calendar
- January 24
- February 28
- March 27
- April 24
- May 22
- June 25
- July 24
- August 26
- September 25
- October 23
- November 27
- December-- No Meeting
For more information, contact Laura Mellon.
WOW - Words of Wisdom Support Group
meets the second Wednesday of every month
Time: 1:30 p.m. - 3:00 p.m. at LCCIL
- January 11, 2012
- February 8
- March 14
- April 11
- May 9
- June 13
- July 12
- August 8
- September 12
- October 10
- November 14
- December 12
for more info, contact Krista
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Medicare Drug Plans
Need more information about the new Medicare Drug Plans?
Check out this informational link Benefits Checkup
Lake County Center for Independent Living is fully accessible to all people with disabilities, including persons with multiple chemical sensitivities/ environmental illness. Please do NOT wear scented products to any meetings, demonstrations, groups or workshops held at or by the Center. We appreciate your cooperation. Meetings are wheelchair accessible, sign language interpreters and material in accessible formats are available upon request.