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CALL CENTER HOURS FOR SOME PACE PARATRANSIT CUSTOMERS TO CHANGE
FOR IMMEDIATE RELEASE
December 20, 20114:00:00 PM
Media Release Office: (847) 228-4295
Contact: Patrick Wilmot (847) 228-4295
New hours for trip reservations effective January 1
ARLINGTON HEIGHTS, IL Pace Suburban Bus reminds customers that the hours in which to place trip reservations for ADA Paratransit service for registered people with disabilities will change for most customers beginning January 1, 2012. The new hours for service within Chicago will be 6 am 6 pm every day of the week. Suburban riders can book trips between 6 am and 6 pm Monday-Friday, and between 8 am and 5 pm on Saturday and Sunday. The change means that Chicago call centers will close one hour earlier in the evening, and standardizes the hours for suburban call centers, which currently vary somewhat by region.
Seeking to reduce costs and improve manual oversight of trip dispatching, the RTA required that Pace reduce telephone reservation hours to regular business hours. During public hearings in October, many paratransit customers commented that the change would be burdensome, especially for those that work or attend school during business hours. Pace relayed the feedback to RTA, and the compromise was made to reduce call center hours by only one in the evening to mitigate the impact on customers, yet allow additional time to review the next days travel manifests to ensure peak routing efficiency.
"We're pleased that a solution was reached that works for our customers, but also achieves the goal of increasing travel planning oversight, which will improve efficiency and customer satisfaction," said Richard Kwasneski, Chairman of the Pace Board of Directors.
There are no changes to fares or the phone numbers that passengers call to reserve trips. Reservation hours will not change for suburban non-ADA Dial-a-Ride service, nor the Ride DuPage and Ride in Kane programs.
Source: http://www.pacebus.com/sub/news_events/press_release_detail.asp?ReleaseID=591
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BUILDING FOR SUCCESS Gala Benefit
Saturday, April 21, 2012
Milan Banquets and Theaters, Waukegan, IL
See details and forms in the GALA BENEFIT section
Choppers Bar and Grill held their annual Chopperfest in August
and proceeds from raffle tickets from a custom chopper
were donated to LCCIL.
(who sold the most tickets and the winning raffle ticket),
and the owner of Choppers, Bill Kunath.
* Words of Wisdom support group (WOW!) 
Cross-Disability Support Group
Second Wednesday of every month
1:30pm to 3pm
at LCCIL
377 N. Seymour Ave, Mundelein, IL 60060
Any adult with a disability(s) welcome.
Share experiences, ideas, meet other people with disabilities.
GAME NIGHT!
Second Friday of every month
5:30pm to 7:30pm
Contact: Alan Fagin, Independent Living Advocate
VP:866-327-7705
- Open to Deaf/HH and people interested in Sign Language,
for monthly gatherings and social events.
- Bring snacks and drinks for yourself and to share.
Adult Employment Readiness Classes
12 Week Class - Friday mornings
9:00 am to 11:00 am
at LCCIL - 377 N. Seymour Ave, Mundelein, IL 60060
- Learn the proper way to fill out applications
- Create a customizable resume' and cover letter
- Increase your Interview skills
- Learn networking and job search skills
Please RSVP to Susan: 847-949-4440 or email - kareng@lccil.org
People with disabilities are involved in every aspect of society and have the freedom and opportunity to control their own lives.
FOUR CORE SERVICES:
- Independent Living
- Information and Referral
- Advocacy
- Peer mentoring
CORE VALUES:
- We support the independent living philosophy
We Believe That:
- People with disabilities have the right to control all aspects of their lives.
- Decisions and Services must be determined and driven by the consumer.
- "Peers assist Peers". People with disabilities must comprise a majority of the Board of Directors and staff. No one can represent disability rights and independent living issues with more credibility than people with disabilities.
- Society is made stronger through the contribution of all its members.
LCCIL is fully accessible to all people with disabilities, including persons with chemical sensitivities/environmental illness. Please do NOT wear scented products to any meetings, demonstrations, groups or workshops held at or by the center. We appreciate your cooperation. Meetings are wheelchair accessible. Sign Language Interpreters, C.A.R.T. & materials in accessible format are available upon request.
